NOVO Dental Centre Website Privacy Policies
Your privacy is important to us. We do not sell your information to any third party. We use the information you give us on this Website only for our communications with you, to provide services you have requested, and to improve our services to you and all our customers.
NOVO Dental Centre is the sole owner of the information collected on the Website. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will keep this information confidential and not sell or rent this information to anyone.
Personal identification information
We may collect personally identifying information from online Visitors only through an email link located on the Contact Us page. Visitors may be asked for, as appropriate, name, email address, mailing address, phone number. Visitors may, however, visit our Website anonymously. We will collect personal identification information from Visitors only if they voluntarily submit such information to us.
NOVO Dental Centre does provide a new patient intake form on our website. This form can not be submitted online. A visitor wishing to become a client of NOVO Dental Centre may print this form out, complete it and bring it with them during their first visit. This document, like all medical records, are kept secure and in the strictest confidence in accordance with the College of Dental Surgeons of BC guidelines.
Non-personal identification information
We may collect non-personal identification information about Visitors whenever they interact with our Website. The non-personal identification information may include the browser name, the type of computer and technical information about Visitors means of connection to our Website, such as the operating system and the Internet service provider’s utilized and other similar information.
To assist us in the collection of information through our website we have retained the services of Infinus Technology, which hosts our website. Infinus has privacy policies that are consistent with our policy statement to ensure your information is kept secure and confidential.
NOVO Dental Centre’s also uses Google Analytics to measure the performance of our website and gather general information about your visit to our website. We do not collect any personally identifying information through Google Analytics. We use this information to improve the relevance of our website for all visitors to the Website. Please see the policy disclosure about Google Analytics below.
You can elect to opt-out of Google Analytics collection of your data by installing a browser add-on.
NOVO Dental Centre does not sell products or services online and does not collect credit card or payment information through its website.
How we protect your information
NOVO Dental Centre utilizes its best efforts to secure your information. NOVO Dental Centre does not guarantee that information will not be used unlawfully by third parties when it is communicated to us over the Internet. Regarding the electronic transmission of personal information (i.e. email), there is no method of transmitting or storing data that is completely secure.
How we use collected information
NOVO Dental Centre may collect and use Visitors personal information for the following purposes:
- To respond to you, regarding the reason you contacted us.
- To improve customer service. The information you provide helps us respond to your customer service requests, and support needs more efficiently.
- To personalize the user experience. We may use information in the aggregate to understand how our Visitors as a group use the services and resources provided on our Website.
- To improve our Website. We may use feedback you provide to improve our products and services.
- To run a promotion, contest, survey or other Website features. To send Visitors information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails. We may use the email address to respond to Visitor inquiries, questions, and/or other requests.
- We do not sell, trade, or rent Visitors personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Consent To Collect Information
Consent for the collection, retention, and use of personal information is implicit when website visitors provide such information by completing the message form on the contact page. Customers have the right to provide only the personal information reasonably required to conduct their chosen transaction with NOVO Dental Centre.
Visitors may find content on our Website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website’s own terms and policies.
IP Address: An Internet Protocol (IP) address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We will use your IP address to help diagnose problems with our server and to administer our Site. Your IP address also may be used to gather broad demographic information.
We use Google Ads
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin by visiting the Google Advertising opt-out page or the Network Advertising Initiative information on opting-out.
Information collected by Google Analytics
You have the option to decline to have your data collected by Google Analytics by installing this browser add-on.
General Information Collection Policy
Other than described above, we do not use or associate personally identifiable information with remarketing lists, cookies, data feeds, or other anonymous identifiers. We do not use or associate targeting information, such as demographics or location, with any personally identifiable information collected from any AdWord ads or the associated landing page.
NOVO Dental Centre does process geolocation information from visitors who elect to provide it; however, we do not retain precise location information from any Website visitor.
Questions or comments?
Changes to this policy
Your acceptance of these terms
By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will evidence your acceptance of those changes.
Last Updated: August 21, 2018.